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Auto Disputes

NCDS has administered automobile manufacturers' warranty arbitration programs since 1995. The disputes are those arising between a manufacturer and an individual consumer regarding an alleged defect(s) in the material or workmanship of the consumer's vehicle. Typically these disputes are those which occur within the duration of the manufacturers' warranty period, unless another time period is set by a particular manufacturer or state. The methods of resolution are mediation and arbitration (binding and non-binding).

Consumers click here for additional information.

auto dispute

State of the Art Executive Information Systems

NCDS uses a state of the art, proprietary Executive Information System that addresses both manufacturer and customer needs for information, processing and management. Working with our automotive clients, we have developed a comprehensive system of classifying and coding vehicle claims, and providing detailed information that is case-ready.

The Panel

The NCDS panel is a knowledgeable national panel of highly qualified and certified arbitrators and mediators. These individuals have the skills and experience in specific areas related to the disputes they hear, and in the arbitration and mediation process.

Case-ready 

Ensures a case meets the
requirements of 
  • Magnuson-Moss Warranty Act
  • Uniform Commercial Code 
  • Your state's "Lemon Law"
Clear Rules / Procedures
  • Consistent Communication 
  • Consistent Process
  • Easily Accessible
Complete Document File 
  • All electronic communication
  • Evidenciary information
  • Timely resolution

Panel Development

  • Starting with highly qualified professionals, our panel is required to go through in-person new arbitrator training, which takes place over a three-day weekend. 
  • If they succeed in our rigorous training, they are invited to become a panel member and are available to begin hearing cases.
  • An active panel member is then required to attend a refresher weekend training course in person, every other year.
  • On the off year that a panel member does not attend in-person training, they are required to take our refresher training through our online Learning Management System.

Program Audits

Click here to view a list of National and State audit reports.

Case Management

  • Toll-free, vendor specific telephone lines
  • Trained in the legal requirements in each state
  • Familiar with the Warranty Eligibility requirements of each manufacturer
  • Neutral intermediary between the manufacturer and the consumer
  • Case status updates available to all parties and the arbitrator(s)

For more information on our program,

please contact us.

 

Panel Make Up

The panel is made up of:

  • Attorneys
  • ASE Certified Automotive Technicians
  • Automotive Technology Instructors
  • Business Owners
  • Executive Management
  • Human Resource Professionals
  • Industry Specific Specialists
  • Other Professionals
  • Public Administrators