Automotive warranty dispute settlement
These disputes arise between a manufacturer and an individual consumer regarding an alleged defect(s) in the material or workmanship of the consumer's vehicle.
ADR
Alternative Dispute Resolution (ADR) is a forum or means of resolving disputes (such as arbitration and mediation) that exists outside the state or federal judicial system.
Mediation
Mediation is a process in which a professional neutral assists the parties in negotiating a mutually acceptable solution. Mediation permits disputants to participate in creating their own agreement and controlling the resolution to their conflict.
Arbitration
Arbitration is the submission of a dispute to one or more impartial persons (panel member) for a final decision. Decisions are made in writing and are generally final and binding on the parties in the case. Arbitration can also, by agreement, be non-binding.
Med-arb
NCDS also promotes Med-Arb: the use of hybrid mediation and arbitration (binding and non-binding) processes for select disputes. The Med-Arb process combines the flexibility and satisfaction of the mediation process with the advantage of closure that arbitration brings.