Dispute Resolution

NCDS is a full service alternative dispute resolution (ADR) firm, which handles thousands of cases a year, providing expertise in dispute resolution through automotive warranty informal dispute settlement, real property disclosure disputes, ADR training, and employment / labor ADR consulting services.

We provide dispute resolution services that are professional, fair, timely and compliant. We offer programs that are customized to meet each Client's unique needs which allows for a dispute settlement process that does not imitate other dispute settlement processes.

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Alternative Dispute Resolution (ADR) is a forum or means of resolving disputes (such as arbitration and mediation) that exists outside the state or federal judicial system.


Mediation is a process in which a professional neutral assists the parties in negotiating a mutually acceptable solution. Mediation permits disputants to participate in creating their own agreement and controlling the resolution to their conflict.


Arbitration is the submission of a dispute to one or more impartial persons (panel member) for a final decision. Decisions are made in writing and are generally final and binding on the parties in the case. Arbitration can also, by agreement, be non-binding.


NCDS also promotes Med-Arb: the use of hybrid mediation and arbitration (binding and non-binding) processes for select disputes. The Med-Arb process combines the flexibility and satisfaction of the mediation process with the advantage of closure that arbitration brings.