FAQS

National Center for Dispute Settlement, LLC (NCDS) is a neutral administrator of the dispute resolution process. The function of NCDS is to provide a conduit between the Arbitrator and the parties for the transmitting of information, evidence, requests, and decisions. NCDS keeps the process moving forward under its Rules. NCDS is not the decision maker and cannot second guess an independent Arbitrator that has heard the proofs and evidence presented by the parties, has deliberated, and has made a decision.
 
Click here for a listing of FAQ's including information to help you prepare for your NCDS Auto Warranty arbitration case.
 
California Dispute Settlement Program (CDSP), NCDS’ California certified program, is a neutral administrator of the dispute resolution process. The function of CDSP is to provide a conduit between the Arbitrator and the parties for the transmitting of information, evidence, requests, and decisions. CDSP keeps the process moving forward under its Rules. CDSP is not the decision maker and cannot second guess an independent Arbitrator that has heard the proofs and evidence presented by the parties, has deliberated, and has made a decision.
 
Click here for a listing of FAQ's including information to help you prepare for your CDSP Auto Warranty arbitration case.

CLAIM FORMS

FILE YOUR CLAIM ONLINE TODAY!

 

NOTICE: GIVEN THE CORONAVIRUS (COVID19), WE HAVE SUSPENDED ORAL ARBITRATION IN-PERSON HEARINGS FOR YOUR OWN SAFETY AND THE SAFETY OF OUR ARBITRATORS, MANUFACTURER REPRESENTATIVES, DEALERSHIP AND NEUTRAL HEARING LOCATION EMPLOYEES AND GUESTS. PLEASE SELECT A DOCUMENTS ONLY ARBITRATION OR AN ORAL ARBITRATION TELECONFERENCE HEARING.

 

Before submitting your claim, we recommend you read the Ten (10) Factors to Consider when Choosing the Hearing Type before making your selection for the hearing type.

Click here to eFile Your New Claim


To expedite the handling of your claim, we encourage you to eFile your new claim by clicking on the link below.  Once you submit your claim, NCDS will review your claim and determine if your vehicle and the problem(s) or concern(s) you submitted qualify for the Informal Dispute Settlement Program.
 
Please note, per the rules of our program, we can only accept your claim in English (Tenga en cuenta que, según las reglas de nuestro programa, solo podemos aceptar su reclamo en inglés).
 
Before starting an eFile Claim, you will need your 17 character Vehicle Identification Number or VIN. We also encourage you to have your Repair Orders readily available. After submitting your claim, you will have an opportunity to upload Repair Orders, Repair Receipts, and a Detailed Description of your concern(s).
 
eFile Your New Claim
 
Or, you can download, print and complete the applicable claim form below then scan and (i) email it to info@ncdsusa.org, (ii) fax it to 972-807-9919, or (iii) mail it to the address listed on the claim form.
 
HONDA/ACURA

Customer Claim Form (Non-binding)

 

FIAT CHRYSLER AUTOMOBILES

(Chrysler, Dodge, Jeep, RAM, Fiat and Alfa Romeo)

Customer Claim Form (Non-binding)

 

California (CDSP) Customer Claim Form (Non-Binding)

 

LEXUS

Customer Claim Form (Non-binding)

 

MITSUBISHI

Customer Claim Form (Non-binding)

 

TESLA

Customer Claim Form (Non-binding)

 

California (CDSP) Customer Claim Form (Non-binding)

 

TOYOTA

California (CDSP) Customer Claim Form (Non-binding)

 

Customer Claim Form (Non-binding)

BROCHURES, RULES & PROCEDURES

FIAT CHRYSLER

(Chrysler, Dodge, Jeep, RAM, Fiat and Alfa Romeo)

Consumer Arbitration Brochure

 

FCA US brochure for California

 

TESLA

CDSP Tesla Arbitration Disclosure

 
TOYOTA

CDSP Toyota Arbitration Brochure

 
 
Rules and Procedures for the Informal Resolution (Non-Binding) of Automobile Warranty Disputes. Click here
 
CDSP: California Certified Program Arbitration Rules. Click here.
 
Rules and Procedures for the Final and Binding Determination of Automotive Disputes. Click here