Welcome to the National Center for Dispute Settlement ("NCDS")

Toyota Motor Sales Informal Dispute Settlement Program

Providing Fast, Free Resolution for
Vehicle Warranty & Lemon Law Complaints

NCDS administers the Informal Dispute Settlement Program ("IDSP") for Toyota Motor Sales vehicle warranty complaints.

Our mission is to help you achieve a free and quick resolution to the problem or issue you are having with your Toyota or Lexus vehicle without the need for an attorney, either through mediation or arbitration.

More about the NCDS IDSP:

The Magnuson Moss Federal Warranty Act (Mag Moss) requires manufacturers to pay for the IDSP and NCDS administers a fully compliant Mag Moss Program.

If a mediated settlement can’t be reached between you and Toyota Motor Sales and your case proceeds to an arbitration hearing, a trained panel of independent arbitrator(s) will hear your case and render a decision on average in 35 days as 99% of our cases are resolved in 40 days or less.

The arbitrators(s) decision is only binding on Toyota Motor Sales. That means if you accept the arbitrator(s) award for a repurchase, replacement, reimbursement, or repair, Toyota or Lexus must accept the decision. If you do not accept the award or you do not prevail (win) in arbitration, the decision is not binding on either you or Toyota or Lexus which means you will not forfeit any of your rights to pursue the outcome you seek through another means.

While most State Lemon Laws limit or restrict Consumers rights to a repurchase or replacement of their vehicle within twelve (12) to twenty four (24) months of the vehicle’s in service date, NCDS operates a Mag Moss compliant program which allows its’ arbitrators to award a repurchase or replacement of the vehicle during the entire New Vehicle Limited Warranty(ies) period.

In fact, the drafters of Mag Moss wanted the IDSP to be expeditious, free of charge for consumers, and informal so consumers wouldn’t have to go through the lengthy and costly court process to achieve a resolution to their complaint.

If you've experienced your complaint getting passed around from one contact center agent to another, just know the Toyota or Lexus employees or agents who are responsible for responding to your claim are at the highest level in the Consumer Affairs or Legal organizations so that will not happen with your claim.

Ready to File a Claim?

Eligibility for NCDS' program is determined by the following factors:

  1. Is your Toyota or Lexus currently covered by your Toyota Motor Sales New Vehicle Limited Warranty(ies)?
  2. Is the concern you are having with your vehicle covered by your Toyota Motor Sales New Vehicle Limited Warranty(ies)?

Note, there may be additional eligibility factors, but NCDS can determine that after you file your claim.

If you answered Yes to Questions 1 and 2 above, and if you are ready to file a claim today*, then:

Click Here to
Start Your eClaim
*At a minimum, we will need your Contact and Vehicle Information (Year, Make, Model, 17 character VIN, Purchase/Lease Date, Condition and Current Mileage). While having your Repair History (Repair Order Number(s), Date(s), and mileage at time of repair) is not required, it can help expedite the handling of your claim if you provide this information when you submit your claim.

It's fast, free, and if a mutually agreeable resolution cannot be reached between you and Toyota Motor Sales, then a NCDS Case Administrator will provide you with the necessary information to help prepare you for the arbitration process and hearing.

Or, if you would like to speak to a Case Administrator to get additional information about our company and programs, then please contact us at (972) 807-0574 or email info@ncdsusa.org. You can also visit our Vehicle Warranty Disputes page to find more information about filing a claim including FAQs, Program Rules, or downloadable versions of our claim form.

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The NCDS IDSP is regulated by the Federal Trade Commission