The Magnuson Moss Federal Warranty Act (Mag Moss) requires manufacturers to pay for the IDSP and NCDS administers a fully compliant Mag Moss Program.

If a mediated settlement can’t be reached between you and Toyota Motor Sales and your case proceeds to an arbitration hearing, a trained panel of independent arbitrator(s) will hear your case and render a decision on average in 35 days as 99% of our cases are resolved in 40 days or less.

The arbitrators(s) decision is only binding on Toyota Motor Sales. That means if you accept the arbitrator(s) award for a repurchase, replacement, reimbursement, or repair, Toyota or Lexus must accept the decision. If you do not accept the award or you do not prevail (win) in arbitration, the decision is not binding on either you or Toyota or Lexus which means you will not forfeit any of your rights to pursue the outcome you seek through another means.

While most State Lemon Laws limit or restrict Consumers rights to a repurchase or replacement of their vehicle within twelve (12) to twenty four (24) months of the vehicle’s in service date, NCDS operates a Mag Moss compliant program which allows its’ arbitrators to award a repurchase or replacement of the vehicle during the entire New Vehicle Limited Warranty(ies) period.

In fact, the drafters of Mag Moss wanted the IDSP to be expeditious, free of charge for consumers, and informal so consumers wouldn’t have to go through the lengthy and costly court process to achieve a resolution to their complaint.

If you've experienced your complaint getting passed around from one contact center agent to another, just know the Toyota or Lexus employees or agents who are responsible for responding to your claim are at the highest level in the Consumer Affairs or Legal organizations so that will not happen with your claim.