Craig Olson, Senior Vice President - Dispute Resolution Services
Craig Olson has been involved with training arbitrators for more than 20 years. Craig's experience includes Professional Certification as a New York State Code Enforcement Officer, Real Estate Sales Person in New York State, 16 plus years in residential construction, Private Home Inspector, and past arbitrator for CAS, NCDS and AAA. He also served as an independent arbitrator for over 15 years and had the privilege of serving as a court mediator in Monmouth County, New Jersey. He was a past board member of the New Jersey Chapter of SPIDR (Society of Professionals in Dispute Resolution), and is currently on the Advisory Committee for the Automotive/Diesel Technology Department at Cedar Valley College.

Deborah Lech Shubnell, Operations Manager
Debbie came to NCDS in July, 2005 after having spent the prior 28 years being employed in the private legal sector as a Paralegal and Legal Administrator, specializing in domestic relations, general law practice management, and office administration. Debbie holds an Associate Degree of Applied Science as a Legal Assistant from Macomb County Community College, a Bachelor of Business Administration in Management from Northwood University and a Master of Science in Management and Administration from Central Michigan University. She is also a member of the State Bar of Michigan (Alternative Dispute Resolution, Family Law, Paralegal, and Real Property Sections), the Macomb County Bar Association, the Association for Conflict Resolution (National and Southeast Michigan Chapter - Board Member) and the Society of Consumer Affairs Professionals (SOCAP). Ms. Lech is active in the recruitment of arbitrators and mediators for NCDS, and participates in developing and conducting training programs for new and existing arbitrators and mediators. Debbie is also responsible for the content and quality of NCDS' online education program, as well as conducting training sessions on the issues of customer service, quality, diversity, dispute resolution, communication skills, and difficult conversations.

Ed Hartfield, Executive Director - Consulting Services
Edward F. Hartfield is an internationally recognized negotiator, mediator, writer, and teacher. His 25-year career in dispute settlement includes Commissioner with the Federal Mediation and Conciliation Service, Mediator with the New Jersey Office of Dispute Settlement, President of the Society of Professionals in Dispute Resolution and a term as a member of the Federal Services Impasse panel.